Refund policy

Returns (unopened products)

You can return unopened, sealed products within 7 days of delivery. The product must be in its original packaging with the seal intact and must be within its best-before date. You will need your order number or proof of purchase.

For hygiene and food-safety reasons, we cannot accept returns of opened or partially used products.

To start a return, email us at info@pureboost.in or call +91 89 8012 0000 with your order number and the items you want to return. Please do not send products back without contacting us first, as we cannot accept returns we have not approved.

Return address (only after we approve your return):
PUREBOOST, GF18, National Chamber, near City Gold, Ashram Road, Ahmedabad, Gujarat 380009, India

For returns of unopened products you no longer want, the customer pays the return shipping cost.

Damaged, wrong or expired items

Please check your order when it arrives. If a product is damaged, leaking, tampered with, past its best-before date, or not what you ordered, contact us within 48 hours of delivery with your order number and clear photos of the product and packaging. We will send a free replacement or give you a full refund, at no extra cost to you.

Non-returnable items

• Opened or used products
• Products returned after 7 days from delivery
• Gift cards

Refunds

We will let you know once we receive and check your return. If your refund is approved, it will be credited to your original payment method within 7 working days. Your bank may take a few more days to show it in your account.

If you have not received your refund after 10 working days, please email info@pureboost.in.

Cancellations

You can cancel an order before it is dispatched by emailing us. Once an order has shipped, it cannot be cancelled, but unopened products can be returned under the policy above.